FAQ
Check out our Frequently Asked Questions below. If you still need help please contact us.
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How long does it take to get my files?
Most files are available to download instantly after your order is complete! You should receive an email with a link to download your items. Personalized items such as invitations and monogram items take additional time to customize and return. Personalized files are returned by email within 24-48 hours. *Holidays and weekends occasionally take additional time to process.
Where should I print?
You can print files at home with a home-office printer OR use a local print shop such as Office Depot, UPS, FedEx, Staples, etc. These options are still very budget friendly! Many of these stores allow you to upload or email the file and pick up in store! Be sure to print on card stock for the best quality and durability.
What kind of paper should I use?
For the best quality, we suggest printing on card stock. It is thicker than standard paper and offers extra durability.
Can I sell the prints or use the files commercially?
No, our files are intended for personal use only. Please do not re-sell or share files or prints without our permission. All designs and artwork are ©PixeldustDesigns.
Do you accept returns?
Due to the instant digital download nature of our products, returns are not accepted. If you have any issues with your order, please contact us at pixeldustpaperie@yahoo.com and we will be happy to assist you!
Do you offer custom designs?
Sometimes! Occasionally we are able to create custom designs to meet your specific theme or request depending on our availability. Please contact us at pixeldustpaperie@yahoo.com with details to request a custom design.